Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your product to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at contact@m8cosmetics.nl. Returns must be sent to the following address:

Wilhelminapark 46,
4818SN Breda,
The Netherlands.

Once your return is approved, you will receive a return label and further instructions on how and where to send your package. Items sent back without prior return approval will not be accepted.

Questions About Returns?

Feel free to contact us at contact@m8cosmetics.nl if you have any questions about returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will assess the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have, and once the return is approved, make a new purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days without providing any reason. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@m8cosmetics.nl.